Latest work

GDS discoveries investigate the problem space. But what to do you if you have multiple problems to investigate concurrently? See how I approached complex foundational user research at pace while working in a new team.

Truly agile research isn't easy - especially on a new team, working remotely, in the middle of a pandemic. See how I developed a research framework working against constantly shifting priorities and user behaviour. 

Working closely with senior stakeholders, I streamlined Virgin Media Ireland's IA and navigation. A classic IA project with results. 

I designed and led Nomensa's graduate UX workshop in it's first year, inviting recent graduates to explore the often confusing world of user experience design. 

EU regulations were changing in January 2026, and the team had already decided on their solutions. See how I introduced research to a team who had never spoken to their users, and demonstrated the true value of user research. 

I led a focused research project team across discovery and alpha, validating user needs for a range of public health care professionals on FutureNHS.

UWE were in the middle of redeveloping their student dashboard and had no internal research resource. In this project I left a legacy of knowledge through the development of a bespoke research training programme.