Tom brings stability, structure, consistency and clarity to his team and work. A highly organised researcher, excellent at helping to see the wood for the trees. Brilliant at helping stakeholders focus on user needs and consider all the insights.
Camara Souleymane
Joint Head of User Research
NHS Test and Trace
Tom has gone above and beyond anything anyone expected in terms of volume of research undertaken, analysis of that material and research outputs. I mean seriously, it's been forensic! He also played a significant part in structuring the discovery report and helping the whole team come to well justified hypotheses. Excellent tools and techniques applied with skill at every stage to help us get to where we needed to be. I honestly LOVE working with him. Just a really decent human and fab team player. I think he raised the bar of UR with what he did on this project.
Cath Jones
Service Designer
Natural England
Tom integrated seamlessly into our delivery team, bringing a natural, confident approach to research and collaboration. He quickly understood the service landscape and developed a robust, flexible research plan that shaped our discovery phase. His facilitation style made participants feel at ease, resulting in rich, honest insights. Tom’s research reports were clear, evidence-based and balanced - highlighting both opportunities and limitations with integrity. A real asset to the team.
Dean O'Shaughnessy
Product Manager
Fish Export Service
Tom has been a calm, experienced presence who brought structure, clarity and momentum to our discovery. He planned and ran engaging workshops, led thoughtful user research sessions, and produced clear, impactful outputs that made complex insights accessible across the business. From day one, it felt like we were in safe hands. He’s been a strong advocate for user-centred design and helped the team work more openly and collaboratively - lifting the quality of the work and the way we delivered it. A real pleasure to work with.
Amber McClatchey
Service Desginer
Fish Export Service
Flown the UCD flag and been a real good ally. Been a calming influence when I have wanted to scream! Organised and presented plans and findings in a way that has been easy for all stakeholders to understand. Got to grips with the FES programme of work and probably understands it better than some of the longer standing core team members. Confident to speak up, challenge and give opinions in a structured way, even when it wasn't going to be received well by all team members
Gail Hopkins
Lead Service Designer
Fish Export Service
Tom integrated well into an established service, quickly earning respect through his expertise. He communicated findings with clarity, tailoring messages effectively to a range of audiences - a rare skill. His recruitment, facilitation, and reporting were exceptional, making complex work look effortless. Tom helped the team break down silos, align roadmaps, and operate more cohesively. His user engagement was thoughtful and professional, delivering insights that will have lasting impact
Candise Mitton
Programme Manager
Fish Export Service
Excellent team member, very knowledgeable about work / agile practices, UR, highly approachable, can be trusted to lead URs / achieve high quality stakeholder engagement. I really liked Tom's mentoring of junior members of staff, educating on agile practices, gifting his knowledge to others. Tom is one of our most highly skilled practitioners and he demonstrates his knowledge to others.
Krupar Suthar
Joint Head of User Research
NHS Test and Trace
Tom set up a research cadence that balanced fast-paced delivery with long-term insight - and it made a huge difference to the team. He worked collaboratively across teams and orgs, stepping up when morale was low and building trust through calm, thoughtful leadership. His facilitation, especially with participants with access needs, was exceptional. Tom's clear, engaging presentations helped ensure our decisions were genuinely data-driven. Beyond research, he constantly looked for ways to improve how we worked as a team - which is rare, and hugely valuable.
Emma James
Lead Service Designer
NHS Test and Trace
Tom confidently presents to senior stakeholders and wider teams; user research planning has been really great, with all team members fully involved in determining focus and priorities for upcoming UR activity. His playback of user research findings has been extremely useful, distilling the key points. Overall Tom has really helped to raise the profile and importance of UR in making sure services & content meet our users' needs.
Sheila Nicadao
Senior Content Designer
NHS Test and Trace
Tom has been a brilliant addition to our team. His impact on how we work and improve the user experience has been immense. His user research sessions are always expertly planned, executed with empathy, and delivered with clarity. I’ve worked with several researchers, but I can honestly say I’ve learned the most from Tom. He shaped and strengthened our content testing approach, with spot-on recommendations that continually improved the user journey. His workshops were creative, collaborative and genuinely engaging - and his show-and-tell presentations always clear and compelling. I’ll really miss working with him
Lino BogaRios
Lead Content Designer
NHS Test and Trace
All across the board from the research right through to the project direction and the level of presentation has been top. This was a great participant recruit…some great candidates…very smooth sessions…the preparations in advance really paid off…I appreciate the effort. Tom is an asset to have on a project.
Marianthi Vezertzi
Lead User Researcher
FutureNHS
Tom's training plan for UWE was exceptionally well thought out, pragmatic and beautifully presented. Due to our internal delays the client should be feeling a little neglected but through Tom's hard work they are really happy with our progress to date.
Vicki Angus
Senior Account Manager
Nomensa
Every time I get the opportunity to work with Tom, he's been amazing. Always offering to support outside of his responsibilities on the project, he's delivered three amazing pitches that I've been involved in, all being successful. A super calm, collected and confident presenter, Tom recently jumped on a GDS presentation with less than a day's notice, prepped his slides in a few hours and absolutely smashed it. Without Tom's effort, we wouldn't have been able to put together a comprehensive pitch for all three opportunities, playing a big part in our success and I always look forward to working with him!
Zakarias Bakouras
Bid Manager
Nomensa